FAQ
Returns and Exchanges
We offer free returns and exchanges for U.S customers with in 30 days of delivery.* We aim to process returns within 5-10 days of receiving them at our warehouse.
*Some exclusions apply.
How do I start a Return or exchange?
Please click here to start a return or exchange.
Is there a Return or Exchange Fee?
We offer free returns and exchanges for U.S customers with in 30 days of delivery.*
Exclusions:
*Please note we do not allow returns or exchanges on the $49 subscription boxes, blind bags, gift cards or sale items.
Sale items include any items that are marked down and / or in the sale section. Those items will be considered final sale.
International customers:
International customers outside of the U.S are NOT eligible for free returns or exchanges. If you are outside the U.S you will be responsible to ship the items back and shipping will not be refunded. You can receive a store credit or refund for the items purchased but the shipping cost will not be reimbursed.
How long will it take to process my return?
We aim to process returns within 5-10 days of receiving them at our warehouse.
Can I cancel my order?
We completely get it, we change our minds too! If you need to cancel or edit and order after it's placed please email us asap at cs@forestinkclothing.com. We will do our best to catch the order before it ships.
What is your returns process for defective items?
This is rare, but sometimes defective items slip through quality control. If you believe you received a defective item please email our team at cs@forestinkclothing.com and we will be able to prioritize your case and share all options available to resolve the issue as quickly as possible.
Shipping
Where do you ship from?
All orders are shipped from our HQ in Carrolton, Texas.
My order was marked as delivered but I haven't recieved it. Where is it?
We know this is frusturating, If you don't have your order yet and the tracking number indicates the package has been delivered, here’s what we suggest:
- Double check the shipping address on your order, if it’s missing an apartment number or has a missing digit somewhere, your package was sent to the wrong address and you’ll need to check with the folks who live there or the carrier to get your order.
- Check with your neighbor(s) to see if they may be holding it for you (it’s more common than you might expect!)
- Wait 2 day it can take this long for a carrier to correct their mistake
Forest Ink is not responsible for lost damaged or stolen packages, but please reach out to us at cs@forestinkclothing.com and we will do our best to help.
My order is arriving later than expected can you refund the shipping cost?
No, we can not reimburse shipping cost. We can not guarentee delivery times.
I haven't received any tracking information and it's been 2-3 business days can you help?
Of course! Here's what we suggest.
1.) Please double check your spam folder to see if your email account may have filtered it.
2.) Double check that you do not have a pre-order item in your order. pre-order items will have a black circle in the top left labeled pre-order and will also have pre-order listed in the product description. These items have later shipping dates and if you ordered one, your order will be shipped together when it becomes available.
Still have questions? Please email us here:
When will my pre-order ship?
Pre-orders are items that are not in stock at the time of purchase and will ship at a later date. The estimated ship date for the item will be displayed on the product page.
Your items are reserved for you at the time of purchase and all items on your order will ship at the same time. If you need another item in your cart to ship earlier than the pre-order please place seperate orders.
Pre-order products will have Pre-order in the product title and an estimated ship date in the product description.
Do you ship overseas?
Yes, we ship all over the world. All international packages are shipped DDP or delivery duties paid.
Products & Sizing
How do I know what size to order?
Each product has a size guide tab with body measurements, some products also have garment specific measurements. We recommend using these when ordering.
We also recommend reviewing the fabric and care guide. All items will show fabric content and what level of stretch each fabric has.
If you have specific questions about an item you can email our customer service team for assistance.
When will you restock?
We know how frustrating it can be when you had your eye on a piece and it sold out before you could get it.
We try to restock bestselling styles, but many styles do not get restocked and may only be available once.
If you'd like to get notified when an item restocks please click on the sold out size you'd like on the product page and click notify me when back in stock. We use this data to help us decide what to restock. By signing up to get notified you'll be the first to know if / when we do restock.